Genesis New World Thai Massage Centre Reviews

119 Stanley Road, Twickenham, London, TW11 8UB

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Reviews are written by customers after their visit.

4.9
128 reviews

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Written by our customers, so you know what to expect at each and every venue.
good service and polite staff as usual.
I have been hesitant about writing a review. But after reading some of the others I feel I shd give my feedback. The whole experience was not therapeutic. My therapist did not introduce herself, spent a long time trying to get me to find by email for the booking. Which was already confirmed. No consultation form was filled in. Thus the Therapist had no idea of allergies or medical conditions etc. I booked a facial reflexology treatment. But had a whole facial routine with water over 6 times, cream applied and a cool mask. None of the treatment was explained. V deep pressure was applied throughout, I felt very sore for 2 weeks. I felt the therapist had gone over the same areas too many times. I started to feel quite uncomfortable . My cheekbone and around my eye sockets felt very bruised, My skin in this time was also v dry. I asked during the session if this was facial reflexology. Yes was the reply, After the session i asked her if she had done facial reflexology. She didn't say yes or no but told me she was a physiotherapist.
The venue were able to fit us in on the same day, which I was extremely impressed about. The venue was lovely and the staff were very professional. Bare in mind that this option on treatwell is for a combined Thai massage, so they will be stretching you a bit! But you can pay extra at the venue if you want to change this to an aromatherapy/deep tissue massage. The beds were heated, which you can turn on and off- perfect for me because I get cold easily. I’m allergic to nuts and they use almond oil here, but I anticipated this may be the case as this happens with a lot of places I get massages, so I brought my own massage oil on the day, which they were happy to use. I’d probably come here again for an aromatherapy/deep tissue massage. Thanks again!
The massages are always pretty good in this place, but often when you book they call you to change the time, which is what happened. I arrived at the new changed time which was earlier than I wanted but I had to wait 30 minutes outside as there was no one there, so I didn’t understand why the time was changed.
The therapist 'Sia' was excellent. She asked at the beginning the pressure I needed, and made recommendations. She was aware of the areas that were tense in my body and worked around them, knowing exactly how much pressure to put; and release that tension; I felt so much better afterwards. I would certainly go back again; and for her. Thank you for making that experience so wonderful
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