Was first time there. Decent salon with decent prices. They don't have reception are and everything felt a bit rushed and it seemed they had too much going on at the time. Treatment felt rushed and not as pleasant. The person who was doing my nails cut way too much of my cuticle in the end and it hurt for 2-3 days. I will definitely not come back there again.
I came all the way from Essex to do massage. Apt was at 1.30pm, I came in at 1.31pm, there’s no one to greet you so you stand there like a lemon. They decided to see someone else who got full face wax. I waited till 1.45pm, they said they thought I won’t attend & what time did I come in? I came in 1.31pm, they couldn’t wait few minutes yet they expected me to wait further 15 mins for her to finish. Absolutely rubbish customer service, not professional & no policy put in place. Disappointing!!!
The nails look good but she cut my cuticles down so short that 8/10 of my fingers now have cuts/scabs on them. One of my fingers was so sore and bleeding throughout the service. I did say it was hurting but she brushed it off and said 'you're sensitive'. I probably won't be going back because I've never experienced that before.