The stylist and lady overseeing him were great and listened to what I needed - the time taken was a lot longer than usual but this is to be expected due to it being an academy. The quality of the highlights however was not the glossy finish that you’d want/expect and I’ve always had many times previously - this could be due to the aveda products being all natural based but I don’t know. Due to this I am slightly disappointed and I would not recommend this particular service.