When we went to the room I mentioned it was very cold. The masseuse said "its the first" and did nothing to make sure I was ok or make the room warmer. When the massage started, the girl started using a lot of pressure. When I asked her for less pressure she kept trying to persuade me to have a therapeutic massage which I hadn't booked and didn't want as she was hurting me too much. She kept insisting and in the end gave me a relaxing massage which did not relieve any tension in my back. Surely there must be something in between to much pressure and no pressure. Very, very disappointed and upset as I have previously had a very good massage here. As I was leaving, the receptionist asked me for feedback and kept suggesting that I go back for more treatments - not going to happen as I do not want to be on a massage table having to debate my massage with the therapist.
Treatment by Ginsen Kensington•Aromatherapy Massage
Massage was good, however they apparently double booked and wanted me to come back later. A bit annoying and when I said I couldn't they managed to find another therapist for the treatment so it was ok eventually. Still not a good start.
Treatment by Ginsen Kensington•Aromatherapy Massage
Wow! Had an amazing massage . Front desk was very welcoming, Very intense and definitely worked out my neck and back pain. The rooms are nice and calming. Will definitely come back!