GinSen Clinic - Kensington Reviews

10 Kensington Church Street, Kensington, London, W8 4EP

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Reviews are written by customers after their visit.

4.6
504 reviews

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To be honest I don't think I got the treatment i booked. The therapist said she would do two hours of 'general massage', i then said i booked LDM and Aromatherapy 1hour each, she only said yes and then did a two hour massage which felt like nothing special at all. It wasn't bad but not what I expected. She also flagged they only had tiger balm, no essential oils which again was very disappointing.I was also charged more than stated on wahanda! I won't go back I'm afraid
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I visited this place for the Tui Na massage due to a bad shoulder. Customer service was good- staff very friendly. I found it odd that they insisted I pay before I received the massage; but this was not a big issue. Massage therapist was kind and massage was okay, only because my shoulder pain returned soon after the massage was done. Massage could be more effective for someone else. Overall a relaxing experience.
Therapist was great - I forget his name but he addressed everything I asked and I'm feeling much better. Will definitely go back!
Would have preferred to have a working shower in the venue, you can get a bit sticky after a massage and the shower was not working. Otherwise ok.
I had a General massage and have awarded it 5 stars. Fausto did excellent reflexology, my feet is so much better.