Gisoo Reviews
24 Chiswick High Road, Chiswick, London, W4 1TE
Check availability and book onlineReviews are written by customers after their visit.
1655 reviews
The message therapist was great. Very good technique. But the room wasn’t great. Cold, grey, dirty floors... absolutely no ambiance and the oil used for the massage was baby oil which I found weird. Customer service and attentiveness needs work. Won’t be going back.
Deep Tissue Massage
Lovely staff, place under construction so not the nicest salon visit. Will be lovely once the work has been done.
Gel Nails Manicure
The worst experience ever!!! I arrived on time, but was kept waiting as the staff seemed to be more interested in chatting and doing their hair than dealing with tcustomers. I found the hairdressers extremely unprofessional and rude. My hair was done by 3 different hairdresser- 1 washed my hair, another one cut it and the third one dried it. It was obvious to me that they were overbooked. In addition, the woman who cut my hair complained that it wasn’t cute properly previously. To make it worse, I discovered that she wasn’t the one who did my haircut last time. It is definitely not the service you expect for the money you pay, I will never return!
Ladies' Haircuts
Loved the blow dry I got here, it lasted for ages which doesn't always happen when I get my hair done! The salon seemed to be going under construction so hopefully when that is finished it will look/feel like a normal salon. Will be going again regardless :)
Blow Dry
My visit to pampering palace was a waste of time and money and chemicals were put on my eyelashes unnecessarily without any visable result, the lady who did my lash lift was very nice and it's nothing personal but I wasn't happy with the results, I did inform the manager and her attitude at first came across as if she wanted to make things right for me despite not once apologising that I had chemicals put on my lashes unnecessarily, over the phone she told me she personally would do my lash lift again, i told her I would get back to her with a date which would be convenient for both of us and she agreed.. however when I finally did call her the following week her attitude had totally changed and she was extremely rude and unprofessional and even made accusations of me booking a second appointment the previous time we spoke and not turning up which is absolute lies, I was very shocked and diguisted to have been spoken to like that by a so called manager.. upon reflection having looked at other peoples reviews of this place I really wish I had done my research first, I would definitely not recommend pampering palace and to me it's quite clear the staff need more training in the services offered and the manager needs to really work on her people skills and undergo a customer service course, I forgot to mention she abruptly hung up the phone on me when she couldn't be bothered to explain why she wasn't prepared to rebook me.. absolutely horrendous service do not waste your time or money
Treatment by Zarin•Lash Lift
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