It was my first visit to this salon and I was very impressed. Despite a problem with the heating I had a warm welcome from Pin, the senior stylist who really listened when I told her how I'd like my hair cutting and gave me a superb cut. She is a lovely lady, kind and sincere and brilliant with the scissors. I'll be back!
I went to the salon for a balayage and it was terrible. The day before I had to go in for a patch test which went fine. I didn’t have any reaction to it. So the next day I went for my hair colour appointment. After the balayage appointment I had developed an itchy, painful rash all over my face and neck. I emailed them, and they were asking for images so I sent them. They replied with questions like what have I used on my hair and body, making it out as if it was my fault for the allergic reaction. I said that I’ve been using the same hair and body products for years now and that I want a refund. They haven’t even replied. I’m so disappointed, the balayage wasn’t even blended properly and there was a random bleached streak in my hair. They’re just trying to shift blame onto me. It isn’t just a coincidence that I have shoulder length hair and that the areas effected are my face and neck, areas which are in constant contact with my hair. All I want is a refund.