I booked a massage weeks in advance, was really looking forward to it. Arrived and was told that the beautician doesn't work Tuesdays. Was not apologised too, just told that it's an error with Treatwell. Annoyed, I asked for a refund and was told that I would have to take it up with Treatwell. Asked for some proof that I didn't have the appointment and was told not possible. Really really really poor, the appointment had been booked for months. Now I have not had my treatment and I am money and time down. Be very very careful if booking here!!!!!!!!