I think it was Rita who coloured my hair. She listened to me completely and I couldn't be happier with the colour. She left the conditioner in for me and was lovely.
The staff is polite, however I had a feeling the hairdresser who cut my hair was not experienced and trained. Probably she started to work there recently, although no one mentioned it to me. They only asked me if it was ok having her cutting my hair. Overall my haircut was ok, I am not fussy but they could have done it better.