I arrived at the salon to find no staff at reception - nail technician just told me to wait. 20 minutes later the masseuse came out. She had been told to do a wax at 4 (I booked for 3:30). She prepared quickly but had to cover the massage table with kitchen roll as there wasn’t anything else. I saw her sniff towels to check if they were clean. The massage itself was excellent but I could hear staff arguing in the office so it wasn’t relaxing. The toilet was revolting.