Both the reception staff and therapist were really lovely and gave excellent customer service. The treatment was amazing and it was clear the therapist is really skilled, she really put me at ease before the treatment and it was a lovely experience.
We had the hot tub and sauna to ourselves and its outside in the garden which was nice - take slippers or flip flops if you are booking in as you need to walk across the garden to the therapy room.
Only thing to consider would be back ground noise during the massage could be a little off putting for some guests, there seemed to be a lot of key rattling and door slamming but the therapist was so skilled she counteracted this.
Treatment by Jacqueline Barrett•Aromatherapy Massage
This was a treat for my birthday, and boy was it a treat! never have I experienced anything as amazing as the lymphatic drainage massage, talk about total chill out. I was also fortunate enough to have a facial, my skin was so soft, the products were amazing.... even my kids noticed how soft my face was...........need to come back and see Jacquie with the magic fingers very soon.
Absolutely wonderful! Jacqueline was knowledgeable and friendly, and the facial was luxurious, with tailored Demalogica products. Totally recommend you visit.
We had originally booked a spa package at a much larger hotel in York but when they let us down I contacted Jacquie and immediately knew we would be well looked after. Jacquie was in regular contact and arranged for treatments that would be suitable for everyone and even provided us with some extra treats like mulled wine and chocolates when we arrived. We enjoyed relaxing in the hot tub and sauna and liked how the hot tub being in the relaxation lounge made the whole experience very sociable even for larger groups. Everyone enjoyed their treatment provided by Jacquie and her colleague and my lava shell massage was the perfect end to a weekend away with friends and family. We ended up being glad the original hotel had cancelled on us - they would have struggled to beat the personal service we received from Jacquie and the staff at Hedley House Hotel. I wouldn't hesitate to recommend Gloots and although I don't live near York I am already looking forward to having chance to return and enjoy more treatments.