Absolutely wonderful! Jacqueline was knowledgeable and friendly, and the facial was luxurious, with tailored Demalogica products. Totally recommend you visit.
We had originally booked a spa package at a much larger hotel in York but when they let us down I contacted Jacquie and immediately knew we would be well looked after. Jacquie was in regular contact and arranged for treatments that would be suitable for everyone and even provided us with some extra treats like mulled wine and chocolates when we arrived. We enjoyed relaxing in the hot tub and sauna and liked how the hot tub being in the relaxation lounge made the whole experience very sociable even for larger groups. Everyone enjoyed their treatment provided by Jacquie and her colleague and my lava shell massage was the perfect end to a weekend away with friends and family. We ended up being glad the original hotel had cancelled on us - they would have struggled to beat the personal service we received from Jacquie and the staff at Hedley House Hotel. I wouldn't hesitate to recommend Gloots and although I don't live near York I am already looking forward to having chance to return and enjoy more treatments.
I have nothing but praise for this establishment. We were made to feel really welcome, with hot fruit punch and nibbles waiting for us on arrival - very welcome on a cold November morning. Jacquie and her colleague were friendly and professional and the treatments were very good. Between us, our party enjoyed hot lava shell massages, back and shoulder massages, foot massages and manicures, all very relaxing and enjoyable. We made full use of the hot tub and sauna (lovely fluffy robes and towels provided) and appreciated the tea and coffee provided by the hotel mid morning. All in all, a wonderful experience to be highly recommended.
My treatment with Jacquie was a very relaxed and pleasant experience, also a soothing heat from the massage bed just made you melt like a bar of chocolate. I walked into the salon and floated out.
I would highly recommend that you pay a visit to Gloots for your treatments at Hedley House Hotel, you wont be dissapointed. I was waiting in the reception for my treatment when I was offered a lovely pot of tea very welcoming,
thankyou Hedley House, York.