Good bits:
Swedish massage was ok, not as firm as it could have been but it was relaxing. Indian head massage was lovely and very relaxing! The lady who did my massage was very nice and friendly and regularly asked me if I was ok.
What could’ve been better:
The staff were not welcoming at all when customers were arriving, didn’t know I’d booked an appointment on Treatwell and seemed to have to get the room ready. The front of the salon looks ok but the treatment room wasn’t good at all. It was dirty and cluttered. I was told to undress but there was no towel to cover myself with so I awkwardly used my jumper. The lady did get me a towel once she came back in though. The atmosphere was not very ambient, once I put my face through the hole on the bed, I could see dirt on the floor and a box of electrical items and the bed kept clunking as the lady put pressure on.
This place has potential to be a lot nicer if the staff paid attention to the details such as having a clear out/clean of the treatment room, welcoming customers in a friendlier way and putting some relaxing music on.
I had a brilliant facial and I would definitely go again as it was value for money and thoroughly done. I do prefer being informed of what products are being used throughout the facial but I did not ask for this initially but will do next time. My only peeve is that one of the staff members was stood at the door way eating biscuits talking to the beautician in punjabi. I found this really unprofessional and could not relax as they were having a chit chat. I would not expect this to happen again or for anyone else in future especially when in a private room. However overall the microdermabrasion was very good and my skin feels great. Thank you.