Guildford Manor Hotel & Spa Reviews
Guildford Manor Hotel & Spa, Newlands Corner, Guildford, GU4 8SE
Check availability and book onlineReviews are written by customers after their visit.
1087 reviews
Booked a massage before we stayed at the hotel for 16.30.. on the morning we were leaving I got a call to say could Andrew come on Monday at 13.30 this I agreed. On Monday Andrew came to the spa at 13.20 were he was told he should have been there at 12 noon.. I was certainly not happy as my email stated 13.30 of which I showed the reception at the hotel.
I book these couple of days away as we both lost our parents last week and wanted time to unwind and relax which never happened .
Head Massage
I wrote an email to the manager of guildford Manor after my visit but have not yet received a reply. I detailed a number of points which definitely needed inprovement. I tried to cut and paste my email to this box but it isn't big enough.
Basically, I was disappointed. Key points:
- cold, wet towels on massage bed
- children in spa area when they shouldn't be
- poor dessert at lunch
- poor attention to detail - empty tissue and hand towel dispensers
Swedish Massage
The robes did not fit and were poor condition. Robes should be large size to fit all.
The towels were poor worn out quality, need to be renewed.
Reception under staffed. Had to wait more than 10 minutes before we were seen as he was making coffee for guests, were then late for treatment.
Did not get given robes on arrival.
Was not told about £1 for lockers.
Changing area rather worn and needs to be updated, preferable single sex.
Door dirty on sauna and steam rooms.
Jacuzzi not that clean.
Couples MassageShow all…
The only problem I had with the hotel was the waiting time for dinner it was really bad definitely needs improvement
Deep Tissue Massage
Contact
Discover
© 2024 Treatwell Limited
d8f4842d-c574-4228-9803-613e10fa8f24