Guildford Manor Hotel & Spa Reviews

Guildford Manor Hotel & Spa, Newlands Corner, Guildford, GU4 8SE

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Reviews are written by customers after their visit.

4.1
1138 reviews

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Written by our customers, so you know what to expect at each and every venue.
The spa reception area seemed a little rough around the edges. There was nobody to greet me or instruct me in the spa area. I filled out the massage form lying on the table but the masseuse didn't read it. There were some lanterns on the stairs, that probably would have given the space a nice atmosphere, but only a few had candles, all a bit dusty, and none of them lit. It felt like there had once been a concept to make the place nice but nobody could be bothered to keep it up.
The therapist seemed to be inexperienced. One repetitive technique was used during Swedish massage on the back that was monotonous and uncomfortable. Indian massage (head and shoulders) contained the same repetitive technique on the shoulders as with the Swedish massage. Head massage felt more pulling hair than feeling soothing (lot of hair was pulled out); quite unpleasant. Although back to back sessions, was requested to leave the room in between and come back due to therapist’s confusion.
We would have felt more comfortable with separate changing rooms for men and women more changing cubicles.
Lovely friendly staff. The welcome was really good and made us feel great.Food was good! Facilities were good, however, we did feel a bit of tlc is needed in the change rooms. The whole experience was great!
I was booked in with a different therapist and when i came, I was greeted by a male therapist. I do believe you should be told this in advance as this did leave me a little uncomfortable and unable to express this. The therapist was professional don't get me wrong, just my personal preference would be for a female due to having a full body massage. I couldn't relax fully.
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