Hi
6 of us visited and we all had good experience with Tanya. 1 Fri had Nyra and was ok,didn’t enjoy. Requested to give SPA to Fri but was fully booked up. Gilford hotel SPA manager promised that we will call you and give you another date n free slot for 2 people. Still waiting for call as we not happy with Nyra ‘s treatment at all.
Thank you
Chandni Radia
07852116778
The treatment and afternoon tea were amazing. The changing rooms smelt and were mixed male and female. There wasn’t enough loungers so we had to stand and chat when we were meant to be on a relaxing spa afternoon, and the steam room was broken. Even though we provided two names both treatments were in one name, our main booking was under another name and then they didn’t have our booking at all for the afternoon tea.
The treatment was great, but the spa area was run down, steam room not working and a side of the pool coming away. Sun loungers filled up fast, jacuzzi was always over crowded. The hotel needs better management. I had booked prosecco for the room, it wasn't in the room. We had to request robes, they had run out of slippers. Service in the restaurant was questionable (a waiter dropped cutlery on me and didn't apologise). It has the potential to be a lovely hotel but staff need better training.