I booked this trip for my sister but there were a few issues as there weren't any Vegetarian or Vegan options available, despite it being displayed & requested upon booking. When they asked for an afternoon tea plate with no eggs, they instead bought ham and chicken sandwiches- completely disregarding the aforementioned vegetarian options they requested. All in all, they were really hungry and ended up going to a pub down the road for better options. Really disappointed..
The day was great although we had to wait a bit for our afternoon tea which wasn't bad, although it would have been good to highlight that the changing rooms were unisex and so there were less changing area for everyone.
Had a fabulous time, food was great, room was great, the therapist was amazing. I felt so relaxed I didn’t want to leave. My only complaint is that there was no relaxation room to use after treatment which would have topped the treatment off to 5 stars.
Would definitely recommend and go back.
This hotel could be excellent ,it has so much to give but is let down by obviously not having enough staff to make this the hotel it deserves to be . Management listen and take notes of the reviews you have been given already .