Over all a fantastic spa deal break. Room was a bit noisy (next to the boiler) but the manager was very apologetic. The facilities, particularly the outside jacuzzi, were good and the afternoon tea was delicious. Breakfast hot food wasn’t that hot but good variety and no queues at the early sitting. Swedish massage was wonderful, although dropping of the gym weights was a little disturbing. Still overall a fantastic venue for a spa break and I’d recommend.
The spa was excellent! Andrew who was on the front desk was so courteous and helpful. We had a lovely time in the steam room, sauna and pool. I had a facial with Alison and fell asleep during the treatment I was so relaxed. My partner had a Swedish massage with Maxine and he felt so refreshed afterwards he can’t wait to come back.
The Spa and pool area were dirty, the water was filthy. The changing rooms are mixed with only 3 cubicles one with a broken lock. Not enough lockers, some with no doors. The 2 showers are a joke, the water just dribbles out. The changing rooms also smell of raw sewage. When I complained about these issues. I was met with 2 male managers who just wanted me to stand in my swimming costume in the reception area and argue with them about everything with no resolution. Very disappointing!