Guildford Manor Hotel & Spa Reviews
Guildford Manor Hotel & Spa, Newlands Corner, Guildford, GU4 8SE
Check availability and book onlineReviews are written by customers after their visit.
1355 reviews
Well it is a case of fur coat and no knickers! The hotel looks good but the customer service is so poor it’s laughable. When we checked in there was no one in reception, we shouted and rang the bell for 10 minutes before the receptionist arrived. She gave us no information about the hotel and there was no welcome brochure in our room. So we did not know where to hire robes from? ( incidentally which 4* hotels make you hire a robe? Normally this is complementary) The spa was grimy and overprice
Swedish MassageShow all…
Very disappointed all round.
Reception welcome and departure was very cold. Had to ask for everything!
No one to greet you at the spa area!
Tiny towels, dressing gowns need upgrading and ones that fit.
Outdoor Jacuzzi was very gritty, changing rooms dirty and full of water.
Treatment rooms could have felt more cosy, the towels you laid on, where very crunchy and not soft or large enough and a cold room.
Overall I wouldn’t return or recommend!
Swedish Massage
The visit started badly as we were 4 individuals and had been given rooms with double beds. Reception was very offhand and dismissive and unable to help. We slept on the floor.
However we never saw the unhelpful receptionist again and the other staff were all delightful and made the overall experience very pleasant.
Classic Facials
I had a lovely body wrap with Clo. She went over and above what I expected and made my visit really memorable
Body Wraps
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