Our stay was a shambles; appalling customer service, rude hotel staff and unclean towels and robes. Before arriving we were given misinformation over the phone r.e. checkout arrangements and ability to provide for dietary requirements. The night of our stay there was a Christmas party which got out of hand with police called twice at 2am. Our room was above the entrance meaning we had no sleep. While initially promised a full refund, in the end we had to fight for 50%. We will never return.
Really nice, calm stay. Slept well and good mattress. No bath which was a shame. Would have been nice to have fresh towels on day 2. Menu was a bit limited but service good. Excellent deep tissue massage.
I had an amazing time at the spa and lunch here. Special mention to Andrew who made the whole experience much much better! He gave us attentive and lovely service throughout. Will def be back.
Very attentive, friendly and professional. The treatment didn't feel rushed. I would highly recommend Tania and would happily book another deep tissue massage with her