I got email asking to rebook due to short staff, fair enough. I rebook, get confirmation email. Day before, I get the reminder of appts. But the evening before, junk mail saying they don't do Biotec anymore and I need to call. I speak to hotel, they then inform me that the appts aren't going ahead bc it was a provisional booking-no evidence of it being provisional in emails! I ask for a refund as I have been messed around, they refused and somehow can then give me the appts at the time I booked.