Hotel didn’t look like the pics on the website! Scruffy grounds, basic, tired rooms. Lots of mistakes with bookings etc. Pleasant staff but seems like there aren’t enough to run place efficiently - long queues for desk at times and staff seem stressed. The restaurant was great with warm and helpful staff and good food. Spa treatment was wonderful - Shame the rooms/grounds/service let it down
Over all a fantastic spa deal break. Room was a bit noisy (next to the boiler) but the manager was very apologetic. The facilities, particularly the outside jacuzzi, were good and the afternoon tea was delicious. Breakfast hot food wasn’t that hot but good variety and no queues at the early sitting. Swedish massage was wonderful, although dropping of the gym weights was a little disturbing. Still overall a fantastic venue for a spa break and I’d recommend.