Guildford Manor Hotel & Spa Reviews
Guildford Manor Hotel & Spa, Newlands Corner, Guildford, GU4 8SE
Check availability and book onlineReviews are written by customers after their visit.
1309 reviews
spa day was lovely, venue is in a great location - sauna not working which was a shame - hope they get it fixed soon. all team very pleasant
Lunch - food was great and good selection. Staff seemed slightly distracted and food was delayed for others but not us. Restaurant needs to challenge their cleaners as lots of cobwebs that clearly had been there longer than a day
But overall felt great - so much potential
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The hotel wasn't bad, quite pricey, however the room temperature kept going up to 30 degrees even when the room thermo was turned down. Rang reception and they said they did it but didn't work, put in a complaint to the hotel several times on the website with no reply. Had horrible sleep in these conditions which dampened the experience. Massages were great. Disappointed in the hotels service
Swedish Massage
Great atmosphere and treatments and range of food and drink. Very wonderful staff especially the young lady who served us cocktails and later at afternoon tea 😌
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The positives:
beautiful grounds
friendly young receptionist
amazing outdoor jacuzzi
the best earl grey tea
beautiful china
The negatives:
a rude manager
towels too small
understaffed
afternoon tea average (run out of scones, not given jam)
service poor
hairdryer in room broken
sauna not working
food poor quality
no fresh fruit at breakfast
only one pillow per guest
robes inadequate and not spa quality
poorly organised
With a few tweaks this place could be worthy of its 4 star award.
Swedish Massage
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