Changing room let our experience down it didn't feel SPA like really dated no shampoo / shower gel in the one shower, no hand lotion and towels were very small and old. Sorry but on a SPA day you would expect these. Also Changing room was unisex which was a shock. Staff were lovely and afternoon tea was great, I will go back x
I got email asking to rebook due to short staff, fair enough. I rebook, get confirmation email. Day before, I get the reminder of appts. But the evening before, junk mail saying they don't do Biotec anymore and I need to call. I speak to hotel, they then inform me that the appts aren't going ahead bc it was a provisional booking-no evidence of it being provisional in emails! I ask for a refund as I have been messed around, they refused and somehow can then give me the appts at the time I booked.