Guildford Manor Hotel & Spa Reviews
Guildford Manor Hotel & Spa, Newlands Corner, Guildford, GU4 8SE
Check availability and book onlineReviews are written by customers after their visit.
1093 reviews
I was forced to pick a star before moving on but I did not get to have my facial/treatment because I asked for a refund. The customer service by the spa manager was so bad - felt so unwelcome, the place was dirty and smelt musky, hairs all over the swimming pool floor and there was no where us to actually lounge. Feedback was given to the duty manager. I was offered a refund but in fact that has not been sanctioned and now I'm having to fight for my money back because they're not honouring it.
Classic Facials
MY WHOLE EXPERIENCE WAS TERRIBLE I HAVE EMAILED THE HOTEL AND COMPLAINED TO RECEPTIONIST ON LEAVING . I AM STILL WAITING FOR ANY KIND OF RESPONSE!! NOW A WEEK LATER AND HAVE NOT HEARD ANYTHING,WHEN THE RECEPTIONIST SAID ROSS WILL CALL YOU THE NEXT DAY. !!!!
Swedish Massage
We had a great time at the spa and a great Swedish massage by Fred who was very friendly and professional.
Swedish Massage
My friend and I booked to go here as we were due a catch up and a break away with treatments and afternoon tea seemed the perfect opportunity. I will start by saying I have read some of the negative reviews of the venue but this was not reflective of our experience at all.
The therapists were prompt, polite, professional and skilled. The facial we had was wonderful and the massages were relaxing and calming, de stressing. No complaints, would go again.
Deep Tissue MassageShow all…
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