Margaret was brilliant - very welcoming, friendly and skilled. The facial was lovely and I felt super relaxed afterwards. I appreciated the arm and hand massage in lieu of the usual head/hair massage as I didn’t want to get my hair messed up! Tiny suggestions that would have made it even better for me would be thicker towels on the bed and a quieter, more spa- like playlist rather than the show tunes one! 😊
The two therapists I and my wife had were fantastic, we really couldn't have asked for two more professional, skilled and friendly therapists.
My wife's skin was glowing for days after and my massage left me feeling mushy in the best way.
However, our experience of the restaurant was pretty bad though, waiting long times to be served, chaos with serving food, we gave up on breakfast completely and walked out on lunch.
There appeared to be no management or procedure in place.
The cleaning standard are really low, the steam room was dirty and not well maintained, the swimming pool as well, the spa section is not clean at all.
The room was good size , but again the cleaning standard is really poor.
About the dining experience, not happy at all,
The choices are pretty the same every day, the service is really slow and again the cleaning standard is not good.
The breakfast as well, no cereal, no fruit,no porridge, just some cooked breakfast very poor
I booked last minute through Secret Escapes and was not disappointed. All the hotel staff were extremely helpful and accommodating. The spa was lovely and I had the best massage I’ve ever had with Fred (I managed to get the only slot left on the day - my boyfriend was gutted!)
We enjoyed a delicious 2 course dinner and the service was very good.
I definitely hope to return very soon!