Guildford Manor Hotel & Spa Reviews
Guildford Manor Hotel & Spa, Newlands Corner, Guildford, GU4 8SE
Check availability and book onlineReviews are written by customers after their visit.
1083 reviews
Terrible experience at this hotel. First time around our therapist didn’t turn up and we were sat around for over an hour before this was properly communicated to us. The manager then had the audacity to still try to charge us for lunch. We argued for a free lunch. We then rebooked and the second costs the agency therapist didn’t turn up again. The poor resident therapist had to fill in. We wasted lots of time waiting around that could have been spent in the spa. Very poor experience for £149.
Treatment by Zahra•Hot Stone Massage
I was very disappointed with the service at breakfast. The waiter lacked knowledge or understanding of a good service. No explanation given to what we could have for breakfast on our first morning. For our second bteakfast someone had booked a time that was nothing to do with me. Also, the breakfast buffet food had been put away and it wasn’t even the end of the breakfast session. However, the reception staff were very helpful and agreed the service has been poor and would look into it for me.
Deep Tissue MassageShow all…
It’s a nice place, but being honest treatment was over priced for service. Therapist was pleasant but didn’t leave feeling deep tissue relaxed more surface oil massage so didn’t feel achieved requirements.
A lovely gentleman working there explained about all facilities & order and brought drinks while we were round pool.
Treatment by Bashia Brett•Deep Tissue Massage
Treatment was ok , it was very expensive for what it was , wasn’t really a spa like treatment to other venues I’ve been too , no real welcome Were not told about any aftercare etc
Outdoor area was lovely
Treatment by Bashia Brett•Head Massage
Unfortunate that we picked a day that a huge wedding was going on, which whilst isn’t the hotels fault, it would have been nice to be prewarned when booking.
We also had no way of getting hold of reception at 3am when the wedding guests decided to scream and hysterically cry outside our room, and were not asked if we enjoyed our stay when we left.
Overall lovely hotel, and clean, we just picked a bad weekend!
Swedish Massage
Contact
Discover
© 2024 Treatwell Limited
ae8aaae0-51ff-467d-8bc7-a4a58b64cbe2