We enjoyed our stay and the food in particular was exceptional. However there was hair on the wall in our en-suit when we arrived and the toiletries like shampoo hadn't been replenished in the room when we arrived. When hand washing has never been more important, we were pretty shocked that there was no hand soap in the room. On this topic, while there were signs telling guests to wear a mask, we were among the few who actually wore them, and this wasn't enforced by staff. Could be much better!
good: therapists, treatments, treatment rooms were lovely, and the lunch was really good. Couldn’t fault the staff and the general areas. The hot tub and steam room were nice too although the sauna wasn’t working
not so good: the changing facilities were really not up to scratch. MIXED showers and changing area 😱 which was grim. Hairdryer was terrible and nowhere to plug my straighteners in or sit to do my makeup (had i wanted to do that, in front of half naked old men). The pool was freezing.