The facial was lovely however the experience was very hectic. There was no one on reception in the spa to tell us where to wait, a few other ladies were also unsure where to wait. The reception desk looked really messy with lots of wires and papers everywhere - seemed more like a back room office than a spa reception.
They were running behind by 15 minutes and although a couple of staff members were running back and forth they all ignored us. My treatment was cut short due to their delays.
Spa is dirty, and not enough seating around the pool. They said the outdoor jacuzzi was ready, but it wasn’t.. it was still being built. Not a 4 star hotel
Lovely friendly and helpful staff, the hotel was beautifully clean with all facilities, food in the restaurant was delicious and hotel in great location.