Nice location. Quiet and tranquil.
Good staff. Cleanliness could be better. Not happy with dark coloured bathrobes and towels. Hotel towels and bathrobes should be white.
The treatment room itself was clean but tired looking, and the towels on the bed were quite rough and worn, my therapist asked if my massage pressure was ok and I said I’d like it a bit firmer which she did, it wasn’t quite the relaxing experience as she was coughing and spluttering the whole way through, which she did appologise for at the end
We had an enjoyable spa day overall , but the shared changing rooms were awkward - especially as there weren’t many private cubicles , which resulted in our daughters having to change next to the lockers , in a communal space - they felt particularly uncomfortable when men were coming in from the gym or pool. The staff and treatments were great - but I don’t think we will return unless the changing facilities are upgraded .
Really nice hotel and staff, lovely setting and close to Guildford. Spar was good and Gym gave you everything you need for a good workout. So a great place to go for either a nice relaxation or country side break. Will definitely go again.