Guildford Manor Hotel & Spa Reviews
Guildford Manor Hotel & Spa, Newlands Corner, Guildford, GU4 8SE
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1087 reviews
I had the most awlful experience here at Guildford manor!
When I booked the packed for a 2 night stay I was entitled to afternoon treatments formyself and my mum.
Yet we wasn't down for afternoon tea, the staff was adamant we wasn't on the list that it had already been paid for in our package! I had to show proof that it was indeed under the package that I had booked!
Very disappointed with the outcome.
No treatments was done for me or my mother, and a poor service by staff. Won't be recommending
Swedish Massage
Really nice Hotel and Venue. Food was excellent (Afternoon Tea and Breakfast). The Spa changing rooms were not really up to scratch, floor awash and 3 changing cubicles all busy! Some aspects of room maintenance also required attention (safe combination lock was missing 1x battery and was inoperable, bedside light u/s). We did not report these 'niggles' to reception as we only stayed 1 night. Overall our stay was very pleasant.
Swedish MassageShow all…
Overall the experience was ok, im not sure if ai would go back. I booked through spa breaks for my partners christmas present, I found a good deal and upgraded our room to an executive one. I noticed on the email a week before we was coming that they had not input our upgrade, we also had a set afternoon tea which was booked for 3pm when we could not check in any earlier than 3pm, our treatmemts were booked at 4pm, which I felt was rushed. When we got there they gave us the wrong to a standard double
Swedish MassageShow all…
Whilst Ali was friendly and approachable. The treatment was terrible. The therapist had long acrylic nails and the massage lacked any depth or connection. She didn't do a consultation form or a verbal consultation and this was particularly concerning as I'm 25 weeks pregnant. I suggested a side lying position but she had raised the back of the bed so it was really uncomfortable to lie on my side. There was no additional pillow for my head so she folded a towel but it was too low. Awful massage
Swedish Massage
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