Guildford Manor Hotel & Spa Reviews
Guildford Manor Hotel & Spa, Newlands Corner, Guildford, GU4 8SE
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1087 reviews
Overall everything was okay except for the night stay in the room because the electric went off and terrorized us it made a loud noise we were in the dark and there was something wrong with electricity also the TV Ariel was not working you had to keep moving it for to get channels on the TV my Husband pressed the switch light on and it shocked him and all the electricity went off overall my massage and facial was great
Classic Facials
Overall spa was treatment was great but hotel room was terrifying was in the dark for a little while electric light above the bed blow up and shocked My Husband Overall spare was great with the stay in the hotel room was terrifying could not sleep because I was terrified in case we burn to death with the electric
Swedish Massage
The entrance and downstairs of the building, restaurant and spa are immaculate and beautifully furnished. Staff were not very receptive on arrival, and we were sharply told that check-in was at 3 pm and we had arrived slightly earlier for our massage treatments. On the other hand, we were late for afternoon tea as our treatment times ran over, but they served us and it was lovely. The bedrooms were a bit disappointing. Small, stains on the carpet, shower had grim, and could hear others in rooms!
Swedish Massage
So many issues, I contacted the hotel twice , but no one replied. No gutter above my window and a roof just below it, so I couldn’t sleep with the noise from the rain. Unusually loud gurgling sink, (we couldn’t use it overnight as it gurgled for 2 mins after being used!). Dirty throughout the hotel. The jacuzzi was ‘grainy’, with bits floating in it. We returned our food and the fish was chewy. Asked for an additional pillow 3 times, never got it. Cold in the common areas and the pool was cold.
Couples Massage
Room was cold and dirty and had leaky windows. Steamroom didn't work during our stay. Manager was really rude and unpleasant. The receptionist (Tamara) was also rude and unhelpful, and essentially accused us of lying after something went missing from our room. Other staff members were lovely. The masseuse, Lux, was super friendly and very good at her job.
Unfortunately our stay was ruined by Tamara and the rude, small minded manager. Didnt care at all that we were there for a special occasion
Head Massage
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