I might go back again because my balayage ended up looking darker/green. Not really what I had in mind. Ambience is fine but not sure what was the deal with the deflated balloons by the entrance. Good that they had popcorn, tea, wine, etc. They had good banter among the stylists but it was pointed out to me that because "I'm not from London, I wouldn't know of a secret community (of Londoners)" Not sure what or how that came about or the importance of it to my experience as a customer,
I booked on treatwell for £28 however once I arrived they informed me the cut would be £35, with no real explanation as to why. I had specifically chosen Gusto for the price, but agreed that would be fine.
Sadly not the best experience as they are newly opened and there was no hot water, I had to wait 20 minutes with half wet hair for the water to heat up and even then it was still cold, but I didn't want to wait any longer as my appointment was already 15 minutes late starting.
While the cut was good and the hairdresser was lovely, it was overall a very disappointing experience for the price paid.