I had a cut and blow dry which was great but customer service was lacking. They asked me to change my appointment last minute then when I did come in had to wait almost half an hour to be seen with no apologies or explanation. Water was cold when I got my hair washed. Was asked what I wanted to drink then was brought wrong drink. If I was paying full price I would expect a much better experience!
Really pleased with my cut by Giuseppe; he was engaging and attentive, clearly a very experienced hairdresser. I did have to ask to change to a male hairdresser though, as I'd booked a male specifically (just always been a personal preference) and then was introduced to a female. Apparently it doesn't tally who you book with here as their system is not yet set up that way, even though the booking page lets you specify a hairdresser. All came out well in the end though, even though the start was embarrassing!