I have been to the Soho branch a number of times and always have great service. Due to recently opening the new salon was quite chaotic but service and hair cut are brilliant as always.
It was a terrible experience and I would not recommend this place to anyone. Terrible service and I left with a completely uneven haircut. I then had to pay to get my hair cut again at a different place and they were shocked that a hairdresser had actually made my hair this way. Everything looked dirty despite them saying it was newly opened and the hairdresser kept saying 'don't you think it's very cheap £30 for a haircut' and implying that he didn't want to cut my hair. Why make a deal available if your employees resent honouring the deal?
Justine gave me a great cut and did exactly what I wanted. The head massage was also really nice.
The only downside was that the chairs at the sinks were not comfortable.