Everyone was lovely, environment was clean and welcoming however the picture I showed versus the end result was very different. Very cool toned almost grey rather than the pearly blond I was after. 5 starts for customer service and application however the colour was not correct. The hairstylist was lovely and explained everything very well but again end colour wasn’t what I asked for.
Rosa was lovely, and very professional. I have hair down to my waist so on the day I was charged an extra £6 for my haircut (I'd selected the longest available here, but mine is apparently longer than that which I understand).