Virginia was absolutely amazing! This is the first time I have gone to a new hair dresser in years, and as a blonde, was so nervous I wouldn’t get the shade quite right- Virginia was brilliant with this and I am the happiest I have ever been with my hair. I had a balayage, cut and blow dry for quite late in the evening and in previous experiences this can be quite rushed- Virginia was anything but that and really took the time to make sure everything was perfect.
Free luxury mask was not provided and stylist did what she wanted and not what was asked. I felt rushed. However, maybe the hairdresser was having a bad day. Ends of my hair are worse than when I arrived so will need to go to another hair dresser. Oxford street branch is much much better and professional in my personal experience.