Virginia was incredibly kind and professional from start to finish. I had a full head of highlights, plus Olaplex and a toner, and she took the time to really understand what I wanted. She got the colour exactly right, and she worked wonders on my very frizzy hair. It looks and feels so much healthier and smoother. My haircut was fantastic. What really stood out was that she stayed after closing time to make sure every step was perfectly done.