Personable, funny stylist — but very disappointed with the result. I asked for fine, blended babylights in golden caramel tones with visible contrast (showed 2 photos), my natural colour is dark chestnut. Result came out almost one uniform colour, less dimension than my hair had before. When she tried stripping toner to fix it, my scalp burned for up to 2 hours. This is my once-a-year treat, and by far the most disappointing, uncomfortable experience I've had in 3 years.