Overall, I’m happy with the final result, but the experience wasn’t very pleasant. There was little communication from the stylist—no guidance, check-ins, or explanation of what was being done (e.g. toner or treatments). He also seemed surprised I wanted a haircut, despite it being included. The dye was left on too long, even after I mentioned my hair absorbs colour quickly. The result is good, but the service felt inattentive and lacking professionalism.
The worst hairdressing experience I’ve ever had. They could not provide the service that I was told to book in my consultation and would not refund me the difference in the service I was provided. I was not offered water, tea, coffee, anything