Had booked a £27 wash and cut online, turned up to my appointment on time and waited 15 minutes before the guy I was booked with very rudely told me he didn't cut 'my kind of hair' as a woman with a pixie haircut? He made it feel personal. Was sent to Soho branch instead and had haircut there where they said that it was ridiculous and he clearly just didn't want to cut my hair. After not getting my haircut professionally for 5 years because of anxiety this has definitely made it worse
No conditioning treatment was used on my hair which was paid for and it was left dry.
Stylist was unable to do a bouncy blow dry.
The wrong colour of toner was used and my hair was left looking grey.
Full head highlights left my hair looking streaky and no attention to detail was applied to the hairline so I am unable to tie my hair up. Not that many foils were used so big sections of hair were highlighted as opposed to lots of small sections.
I would not recommend this salon for any services
Absolutely love the colour. I was asked if I wanted toner for £25 as I would need this to achieve the ashy look however it turned out great without it. Cut wasn’t exactly what I had in mind going into the apt but I’m happy with it! The serum that was used after the cut made my hair so soft and healthy looking. Thanks again!