The lady at the reception was nice but this was a substandard experience. The conditioning treatment lasted only a couple of minutes and I highly doubt it even had time to work. The service was cold and impersonal - I was booked in for an hour but I was out within 35 minutes so there really was time to allow the conditioning treatment to sit on my hair for at least 5/10 minutes. No serums or hairsprays were used.
Serena was wonderful, friendly, chatty and a fabulous hairdresser.
Unfortunately my experience is not to do with Serena’s hairdressing skills but the fact that she kept leaving me whilst colouring or styling my hair to take payments from other clients, to answer the many phone calls, to make bookings on the computer or make bookings for walk in clients.
This was all because the receptionist had taken a day off, the salon owner was helping run reception earlier in the morning but then left.