A very friendly atmosphere, I was attended to straight away and offered a tea or coffee. My nails look lovely, although I must say I had the same experience as another reviewer in that the polish was dry and the nail technician had to swap it for another colour because it wouldn't come out! Perhaps they should invest in some new stock. Finally, although I had paid in advance, they charged me an extra £7 for shellac polish. A friend said this is too expensive, so I will probably try her place next