Regarding the venue’s response to my review: I waited 17 days and followed up for a refund, I still haven’t received it. Instead, I received angry messages from the owner and was told to remove the review to get a refund - this is unethical and feels like theft since the service I paid for was never performed. I never got any apology for the delay either. Also, Magda did not identify the infection, I googled it during my appointment and it was me who asked her not to proceed with the BIAB