I hesitate to leave this review as Ela was lovely and generous and toned my hair for free, and then tried to retone it when it came out a golden blonde. My normally ash blonde hair is now a mix of warm golden with dark greyish pieces. Absolutely awful. She’s no doubt very experienced with other colours, but not with ashy grey blonde. It’s also not the fault of my natural colour as she suggested, as I’ve never ever had it turn golden warm instead of ash blonde in five years of the same colour.