My scalp was burned and my hair has lost its texture.
The hairdresser was pleasant enough on the phone but asked me to comb out my own knots when I arrived (as I was on a discounted rate with my Treatwell voucher and she therefore felt that the effort didn't justify what I was paying). She also complained about the amount of growth I had and the amount of relaxer she would have to use as a result.
The 'welcome' could genuinely could have been better. Despite dealing with a burnt scalp, i think she did a relatively decent job with relaxer.