Tony... Absolute gem! Last minute same day appointment, I'm always so vague with what I want, but he nailed it. Didn't force conversation either, just cracked on... V happy and will be back!
Overall the experience was okay not great. Was kept waiting for nearly an hour with no apology. If running behind schedule the team should inform the customers/ keep then updated on how long the wait could be as well offer an apology rather than just keeping them waiting.