Arrived exactly on time for my daughters appt,was only one lady working (tiny salon) she was in an appt and seemed very annoyed to see us. sat my girl down about quarter to 6 and asked if she had to wash her hair, it was dirty and I had booked a wash,cut and blowdry so I said yes.She then rushed through my daughters hair as the security man told us we need to hurry, the centre was closing. Butchered her hair!I've had to pay for it to be fixed elsewhere. Would never go back! have taken pics to show