It was a lovely experience! Everyone was friendly and attentive and the lady cutting my hair (completely forgot to ask her name - doh!) knew what she was doing. I have curly hair and my biggest gripe with hairdressers is that they don't understand that the smallest trim on wet hair makes the biggest impact when hair gets dry and curly, but she knew exactly what I meant and was really responsive when it came to my request to have just a centimetre or two. She included styling and drying with a diffuser. Would recommend and would visit again!