This is the second time I have been there for for my hair, 1st time I assumed it was a language barrier. But the 2nd time I took a picture, and showed hairdresser the length to cut my shorter layer and I wanted it all one length. My shortest layered was 3.5 inches from my shoulder and I have ended up with a hair cut that is shoulder length I was so upset that I judged walked out with out saying anything and was so upset that I was crying!