I had a loose perm with Rebecca and was quite nervous. She talked me through what she was going to do and explained everything very clearly. The cut was excellent and the perm turned out great. I have been back since to have an all over trim and am thrilled with the results! Styling my hair is so much easier with this perm. It is not a tight perm but soft and curly. Rebecca really knows her stuff and constantly throughout the experience is checking with you to know if you are happy. A great find