I was really shocked at the terrible level of service. I just needed a wash and blow dry and although it was good value, it wasn't a pleasant or relaxing experience. The stylist was late with no apology, and when I arrived the shutters were still down, and there was terrible communication from the owner as to what was going on. I've never had an experience like it at a hairdressers. I feel bad writing this as I'm sure you are both lovely people and all the other reviews are great, but my experience was not.